New Orleans – Here We Come

We are so psyched! It’s time for another Train the Trainers and this time we’re going to the Monteleone in New Orleans. My brother Peter will be conducting a Train the Trainer – Business Etiquette and I will be leading a Train the Trainer for a group of people interested in teaching etiquette to children and parents in their schools and communities.

Talking to children about growing and building relationships through the use of etiquette has always been an integral part of what we do at The Emily Post Institute. It started with Emily, of course. Then Elizabeth, Emily’s granddaughter-in-law, took the reins. Peggy, Emily’s great-granddaughter-in-law, came on board in 1995 and brought her considerable experience in business and education. I joined the team a few years later. My experience was in health and education and I have been a nurse, teacher, and primary school principal. Peggy and I wrote nine books for children (the tenth comes out next fall) and a book on teaching manners for parents.

Several years ago I developed this Train the Trainer program and have enjoyed it immensely. In fact in New Orleans I will visit Betty Rabe, one of the New Jersey graduates, and do a book signing in her new store. Twenty-five children have signed up with their parents to attend. It should be fun. Visit Betty’s site.

Au Revoir!

The Etiquette Business – Challenge Number Three

Sometimes when I tell people what I do, they sort of laugh and say, “Manners? Does anybody really pay attention to manners anymore?” What I have found is that many, many people do pay attention. However, there are definite challenges that come along with promoting etiquette/manners in the today’s world. I’ve actually identified five. Number One was posted on December 11; Number Two on February 13.

Here is challenge Number Three: Getting the message out that while manners change, the principles do not.  While manners are very different today than they were yesterday, and while manners differ from region to region, the principles of respect, consideration and honesty are timeless and universal; they are exactly the ones that guided Emily Post’s advice and that guide manners across regions today. The manners are simply how we articulate the principles in our relationships with others: we show respect by greeting each other with a smile, we show consideration by holding the door for our friend; we show honesty by finding the positive truth rather than telling a white lie. “Oh my gosh, I got started a little late; I’m so sorry!” rather than “The traffic was awful” when it really wasn’t.

Some manners that have gone by the wayside as society changes:

  1. No more manners for dealing with chaperons (kids today think chaperons are parents on field trips).
  2. We don’t leave calling cards on silver platters on certain days of the week.
  3. Kids don’t call their fathers by their title and last name.
  4. Women do go to social events without gloves.
  5. We include reply cards in wedding invitations.
  6. Kids are both seen and heard at the dinner table.

There are many more manners that have gone by the wayside AND there are plenty of new ones. Ask your kids what manners they think should be considered when we talk about texting. At first they won’t have any but if you ask them what would be rude or disrespectful they’ll think of several. Talking about the principles is a great way to get kids talking about manners.

Too Sweet or not to sweet

This question and answer appeared in the Etiquette Daily, the Emily Post Institute Q&A blog, last week. It generated a great discussion with people weighing in on both sides of the question.

Candied Rewards: When teachers hand out treats

Q: My son’s new teacher gives kids a few pieces of candy when they get 100 percent on a spelling quiz. I limit his sweets – how can I tell her I’m not crazy about this policy?

A: First, ask yourself how important this is to you. If you mention the candy rewards to the teacher, there’s no guarantee she’ll change the policy, especially if it seems to work in motivating the other kids. She may simply opt to give your son a non-candy prize, and that might make him feel self-conscious about being singled out.

If you feel strongly about the issue of candy, though, schedule a time to have a talk with the teacher. Let her know the limits you’ve established at home, and explain that her rewards are undermining your efforts. Suggest some possible alternatives, such as stickers, a fun pencil, or extra computer time. But speak only for your son – don’t insist that she change her approach for the rest of the class. Perhaps if you’re very convincing, she’ll establish a new reward program that works for everyone.

My comments:

I was a primary school principal and school nurse and teacher for many years before joining my family etiquette business. This question and answer and all the comments took me back in a way that hasn’t happened lately.I wanted to comment with each of my different hats on:

As a teacher I can see the desire to motivate my students to do better. However, I would be concerned that there are some children who study hard and are motivated and still won’t get 100% on their spelling tests. They may never get that piece of candy. A reward system leaves them out may in time cause a sense of discouragement – just the opposite of it’s intent. A 90% for one student may be more indicative of hard work than an 100% for another – but who gets the reward?

As a school nurse/health educator I would never recommend candy as a reward for all the obvious reasons.

As a principal I would not want my staff giving out candy as a reward. There are many parents who chose not to give their kids candy. It puts the student right in the middle – between teacher and parent. It sets up the parent as the meany who won’t allow candy and leaves the teacher in an awkward position of perhaps undermining a parent. I was always opposed to parents or teachers “paying kids for good grades.” That has little or no educational value. I think it’s very important to find ways to motivate students to do well but there are many ways to do that – and many ways that have  no additional cost for the teacher: A short note to the parent that can be delivered by the student complimenting his or her great work is probably the best; certain activities in the classroom can function as a reward – for instance,  the students who score 100% on the quiz of the day are class leader for the next day, they may be first in line for the day or week, perhaps they can manage the talking stick in groups (if there is such a thing), or lead their small group activity – whatever works in an individual teacher’s classroom. I would expect any teacher giving rewards to have a clear system that defines what merits a reward and to select rewards that are either no cost or very inexpensive.

As an etiquette expert I have three comments:

1. The original question was really “how can I tell her I’m not crazy about this policy?” My answer to that question is “Carefully.”  Of course she can speak to the teacher. Parents should always feel good about speaking to a teacher – either concerns or compliments. First I would suggest she let her child know she will be talking to the teacher. Then I would advise her to schedule a few minutes to meet with the teacher. She can explain her policy at home and then, as suggested in the answer and several of the comments, participate in finding a solution – what could work in a manner that wouldn’t put the child in the middle.

2. One person mentioned that you would not refuse a gift just because you didn’t like it. I agree. However, the candy in this case is not a gift. It is a reward for a certain behavior and doesn’t carry the same sense that a gift does.

Gift or no, I just don’t think it is reasonable to expect a child to refuse it. That puts the onus on the child who then might do less well on tests in order to avoid an awkward situation.

The parent must handle the dilemma and in such a way that she does not criticize the teachers really good intentions.

3.  She might, as some of the other commenters suggest, let it go. Her child will be exposed to candy in many situations. She may help her child learn that an occassional sweet treat will not be harmful. In this way her child doesn’t bear a burden of guilt (if she eats the candy)  which will surely lessen the enjoyment the reward was intended to bring.

As you can see, this question and answer brought many issues to my mind. Did it to yours? Please join the conversation. I’d love to hear from you.

The Etiquette Business – Challenge Number Two

Sometimes when I tell people what I do, they sort of laugh and say, “Manners? Does anybody really pay attention to manners anymore?” What I have found is that many, many people do pay attention. However, there are definite challenges that come along with promoting etiquette/manners in the today’s world. I’ve actually identified five. Number One was posted on December 11. Here is Number Two:

TWO:  Getting the message out that there are standards of behavior and that being flexible does not mean acting below those standards. Flexibility is what allows us to be respectful of the diversity of customs and standards that are part of the world today, but we never suggest that people should behave below the standard.  For example, standards of dress vary from work place to work place. It’s important to be flexible as you choose what to wear depending on the culture of the office where you are working. However, no matter what the culture, you would not wear something that falls below the universal dress standard that requires clean and not ragged. I’d be curious to hear from you if you have other examples I could share.

PROM AND PARTY ETIQUETTE

PROM AND PARTY ETIQUETTEPROM AND PARTY ETIQUETTE is now available – in book stores and on-line.

Peggy and I are so excited about our latest book for teens. In PROM AND PARTY ETIQUETTE we looked at all the special events that come up during the high school years. There’s homecoming, sweet sixteens, proms, graduation, and other special celebrations both in school and out. With each event comes a slew of questions:

• Who asks and who pays for a date?
• Do you have to have a date to go?
• Can you dance with someone other than the person you came with?
• What do you wear?
• How do you get there?

Knowing what to do will make it easier for teens to enjoy all their celebrations to the fullest – and having fun with all your friends is what a party is really about.

Siem Reap – A New Experience

My brother Peter just returned from a trip to Cambodia, Vietnam, and Singapore. He was conducting a Train the Trainer – Business Etiquette Program in Singapore but had an opportunity to visit Cambodia and Vietnam while in Asia. This is my favorite picture – sent from Siem Reap, Cambodia.  At a store front in front of the restaurant where they had dinner, there was the opportunity to bathe their feet in a pool of warm water with a school of little fish that nibble the dead skin off your legs.  It tickles just to think about it. And look at the expressions on their faces. Did you ever see anyone having such a good time? And, by the way, what do you suppose the etiquette would be with such an experience.

Peter Post is in the center. Phil Guo is on the left and Jeffrey Jones is on the right.

Woa-oa-oa, that tickles!

Woa-oa-oa, that tickles!

Bill Seamans: Resolving to be Civil

Commentator Bill Seamans

Commentator Bill Seamans

Bill Seamans is an award -winning journalist and a former correspondent and bureau chief for ABC News in the Middle East.  He is a regular commentator on Vermont Public Radio and I listen to him frequently as I commute to the Institute. Last week, I found his commentary  on civil discourse to be excellent and thought you all might also be interested.

Happy Holidays from Peggy and Cindy

Hi Everyone,

Last year during the holiday season HarperCollins Children’s Video put up a video of Peggy and me talking about teaching etiquette to children.

I thought some of you might enjoy seeing it. You’ll note that the publication dates are last year’s but all the books mentioned are still available. I hope you enjoy it.

The Etiquette Business – Challenge Number One

Take The Time

Take The Time

Sometimes when I tell people what I do, they sort of laugh and say, “Manners? Does anybody really pay attention to manners anymore?” What I have found is that many, many people do pay attention. However, there are definite challenges that come along with promoting etiquette/manners in the today’s world. I’ve actually identified five. Here is the first:

ONE: Convincing people that the small amount of extra time and effort it takes to treat people with respect, consideration and kindness is worth it in so many ways – social, business, and emotional. With the hurried pace we all experience these days, it is often manners that get left by the wayside. It does take a few minutes to write that thank you note. Stopping to greet someone may mean a few minutes before you get to your desk. Waiting for everyone to be seated at the table before you start eating may make the dinner hour slightly longer. Those extra minutes do add up. But the gain you make in improving your day, your own mood, and your relationships is worth hours more than those few extra minutes. The challenge is helping others to see that!

MAKE SOMEONE’S DAY

I try to ride the commuter bus to work at least once a week. It is a new, very comfortable bus with a total of five stops. I get on at the second stop and ride to the end. It’s a forty minute ride. For the first time this morning I got on and there were NO seats left. That has never happened. Then – a voice from the rear of the bus – “Cindy, Cindy – come back here.” A man I serve on a board with gave me his seat! Oh my gosh – it made my day. I am perfectly capable of standing and would not have expected that of anyone and definitely would not have been upset if I had to stand for the ride, but it was so-o-0-o nice.

How easy it can be to make someone’ s day. Try it. Everybody wins!